FAQs
Manufacturing
Our products are manufactured globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
The exterior is crafted from premium leather, which is vegan, water-resistant, and easy to
clean. The interior lining is made of durable, stain-resistant polyester.
Shipping
Yes, we currently ship worldwide. Shipping times and fees may vary depending on your location.
Orders typically process within 1-3 business days. Delivery times depend on the shipping option.
Care
Wipe the PVC leather with a soft damp cloth. Spot clean the polyester lining with mild soap.
Do not submerge or machine wash. Always air dry.
Return policy
If your item arrives damaged, please contact us within 3 days of delivery and include a photo of the damage. We will assist you with a replacement or refund.
We accept returns within 14 days of delivery. Items must be unused and in their original condition.
Customers are responsible for return shipping costs unless the item is defective or damaged.
We also offer exchanges based on product availability.
Customization of bags
Please contact us within 3 days of delivery with a photo of the damage. We'll assist with a replacement or refund.
Carry-on friendly?
Yes, the LUNARÉ organizer is compact and TSA-friendly. It can hold standard size items if needed, making it ideal for carry-ons or personal bags.